Suppose you are seeking remote jobs in US, remote jobs in Canada, remote jobs in Chicago, or remote business analyst jobs. In that case, Affirm is looking for experienced professionals to join their team. For this position, the ideal candidate must have a Bachelor’s degree in Finance, Business, Operations, or any related field. Also, a minimum experience of about 4 years in this field is required. The ideal candidate must have strong skills in SQL, MS Excel, Tableau, Power BI, and Sigma. In Canada, the base wage for this position ranges from $63,000 to $83,000 per year, based on experience and credentials. The last date to apply is May 31, 2025.
As a business analyst, you will supervise the full case lifecycle, guaranteeing adherence to service level agreements (SLAs) and promoting ongoing development in the service delivery division. As you work with cross-functional teams to monitor, track, and handle customer cases, this role is essential to both real-time business performance management and compliance with established regulatory standards. Working together with important partners like Vendor Management, Quality Assurance, Training, Process, and Planning teams, you will offer insights derived from data analysis and formulate practical recommendations.
So, if you meet the required criteria and are looking for a remote business analyst jobs or remote jobs in Chicago, then don’t miss the opportunity to apply for this position. Affirm takes pride in being a remote-first business! Most of their positions are remote, and you can work practically anywhere in the United States where you are employed. So, craft a resume and apply with a portfolio before the deadline. Best of Luck!
Job Details:
| No. of Positions | Not Specified |
| Job Type | Full-Time (Remote) |
| Job Location | Remote in US |
| Gender | No Preferences |
| Salary | $71,000 – $91,000 per year but varies according to locations, experience, skills |
| Qualifications | Bachelor’s in Finance, Business, Operations, or any related field |
| Skills | CRM, MS Excel, Power BI, Tableau, Sigma, SQL |
| Minimum Experience | 4 years |
| Last Date to Apply | May 31, 2025 |
Job Description:
As a business analyst, you will supervise the full case lifecycle, guaranteeing adherence to service level agreements (SLAs) and promoting ongoing development in the service delivery division.
Operational & Case Management:
- Manage the complete lifecycle of client cases, guaranteeing their prompt, accurate, and high-quality resolution.
- Track older cases, keep an eye on case queues, and take proactive measures to guarantee SLA compliance.
- Work together with vendor teams and Workforce Management (WFM) to efficiently assign and monitor cases.
- Drive remedial action and conduct root cause analysis (RCA) on escalations.
Business Insights and Analysis:
- Create weekly executive summaries and key performance indicator reports.
- To find patterns, gaps in performance, and areas for development, use both quantitative and qualitative data.
- To monitor KPIs about fraud, customer operations, and business success, create dashboards and personalized reports.
- Give executive-level summaries on operational trends, process improvements, and important performance indicators.
- Summarize case audit and trend analysis findings to suggest operational adjustments.
Process Improvement & Compliance:
- Collaborate with important stakeholders to put process improvements into place that will improve business and customer outcomes.
- To increase operational efficiency, support and/or produce documentation for procedures, policies, and training materials.
- Work with the risk and compliance departments to find any holes and make sure that the regulations are being followed.
- Take the lead in projects aimed at increasing agent effectiveness, decreasing resolution times, and improving case handling.
- Encourage the creation, recording, and application of new policies and processes.
Requirements:
The ideal applicant for this position has four or more years of relevant experience in customer operations, business analysis, or compliance, or a bachelor’s degree in business, finance, operations, or a similar discipline. Strong data analysis abilities and practical knowledge of Excel, SQL, or BI tools like Tableau, Power BI, or Sigma are required. It is quite beneficial to have experience in customer service, fraud operations, or financial operations, particularly in a high-growth or fintech setting. The applicant must be able to specify needs and use metrics and data to extract useful business insights. It is crucial to be proficient with reporting software, case management tools, and CRM systems.
Preferred:
- expertise in the energy, technology, or fintech sectors
- understanding of regulatory compliance in customer operations, including as fraud prevention and consumer protection regulations
- prior knowledge of operational planning and process automation
Pay Structure:
New hires at Affirm usually start at the bottom of the wage scale. Affirm is committed to offering a clear and straightforward compensation structure that takes into account several variables, including as geography, experience, and job-related abilities.
A comprehensive compensation plan may consist of base salary, equity rewards, monthly stipends for wellness, health, and technology expenditures, and benefits (such as fully subsidized health, dentistry, and vision care for you and your dependents).
The annual base pay range for CAN is $63,000 to $83,000.
Other Benefits:
- Health insurance: For you and your dependents, Affirm pays all premiums for all coverage levels.
- Flexible Spending Accounts: substantial allowances for food, technology, other lifestyle necessities, and costs associated with starting a family.
- Time off: competitive holiday and vacation plans enabling you to take a break and recover.
- Employee stock purchase plans, or ESPPs, allow you to purchase Affirm shares at a reduced price.
About Affirm:
Affirm is reimagining credit to make it more open and honest, allowing customers to purchase now and pay later without incurring compound interest or other hidden costs.
The goal of Affirm is to enhance lives by providing ethical financial products. We accomplish this by collaborating with leading businesses to provide ethical financial products at the point of sale. In order to innovate and expand the business, Affirm collaborates with our clients to co-develop and implement collaborative partnership initiatives.
How to Apply?
Craft a resume and a cover letter along with a portfolio and click the button below to apply:
Frequently Asked Questions:
What is the number of open positions?
Several positions might be available as part of their remote-first hiring strategy, though the precise number is not stated.
What are the working hours and nature of the job?
1- Full-Time
2- A Remote Work
3- 40 hours per week (a typical full-time workweek)
Where is the workplace?
Remote: Anywhere in Canada or the United States offers flexibility to people looking for work in the US, Canada, or Chicago.
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