Whether you are looking for IT jobs, the latest jobs in Islamabad, or jobs at Contour, don’t worry. Contour Software is looking for a Technical Support Specialist to join their team. It’s a full-time job in Islamabad from 6 PM to 3 AM (Pakistan Time). There are no gender preferences. The salary package is about PKR 45,000. It requires a Bachelor’s degree in computer science or a related field. Minimum experience should be about 3 plus years. The ideal candidate should have strong written and spoken communication skills. He/she should be familiar with API concepts and the CRM tools. The job opportunity is currently open. So, apply as soon as possible.
To join the Data Services team, Contour is looking for a driven and diligent Technical Support Specialist. As the initial point of contact for consumer questions, this position guarantees prompt, courteous, and efficient assistance. Through proactive communication and problem-solving, you will be important in resolving technical issues, helping with administrative duties, and improving customer satisfaction.
So, if you meet the requirements criteria, having experience of about 3 plus years, and familiarity with the CRM tools, don’t miss the opportunity. Despite the position being located in the capital city of Pakistan, Contour Software is also a recognized software company in Pakistan. It would be a great chance for your career to flourish if you get selected. So craft your CV and apply now. Best Wishes!
Job Details:
| Detail | Information |
|---|---|
| No. of Positions | Not Specified |
| Job Type | Full-Time (6 PM to 3 AM Pakistan Time) |
| Job Location | Islamabad, Pakistan |
| Gender | No Preferences |
| Salary | About PKR 45,000 |
| Qualification | Bachelor’s in Computer Science r related field |
| Skills | Communication Skills, Problem Solving, CRM Tools |
| Minimum Experience | 3 plus years |
| Last Date to Apply | Currently Open |
Job Description:
Following should be the duties of the selected candidates:
Customer Service & Interaction:
- Answer consumer questions by phone, email, or ticketing systems as the initial point of contact.
- Provide timely, polite, and efficient support to guarantee maximum client satisfaction.
- Answer both technical and non-technical inquiries in a clear, accurate, and thorough manner.
Technical Escalation & Troubleshooting:
- Lead clients through the troubleshooting process to fix technical problems.
- To identify issues, do research and analysis using our data services platform.
- When required, escalate more complicated or unsolved concerns to senior support personnel.
Support for Administration and Operations:
- Help the customer service team with a range of administrative duties, including creating reports, entering data, and documenting.
- Utilize an integrated CRM/support system to handle and reply to incoming support and feature requests.
- Work together with the MLS data compliance team to guarantee that support inquiries are handled effectively.
Customer satisfaction and quality control:
- Encourage enhancements to the customer experience and help raise our Net Promoter Score (NPS).
- Track support trends and offer suggestions for better service delivery and process enhancement.
Skills:
- Strong grasp of API principles and hands-on familiarity with programs like Postman or similar ones.
- Excellent written and verbal communication abilities in a polite and professional manner.
- Outstanding problem-solving abilities and the capacity to maintain composure under duress.
- Outstanding attention to detail, particularly while working on data-driven and administrative activities.
- Competence with customer support tools and CRM platforms (e.g., Zendesk, Salesforce, etc.).
- Self-driven, capable of working both individually and in cooperative team environments.
Qualifications:
- An undergraduate degree, ideally in a technical field, is ideal; computer science majors are encouraged.
- Three or more years of experience interacting with customers to foster a constructive dialogue.
- Capacity to work in a fast-paced setting and swiftly adjust to changes in procedures.
- Prior experience working in administrative support or customer service.
- Knowledge of the mortgage or real estate sectors, especially in North America, is a big plus.
- It is advantageous to have knowledge of technological research and data compliance in SaaS systems.
Perks & Benefits:
To help its employees, the company provides several benefits. These consist of a high income, health insurance for you, your parents, and your family, as well as a provident fund to aid in saving money. Additionally, employees are eligible for a conveyance allowance, home internet support, and performance-based awards. Long-term workers are eligible to participate in a profit-sharing scheme. Additional perks include a child care center, life insurance, and complimentary company lunches or dinners. The organization also provides a gaming area for leisure, a budget for education and career advancement, and rare overseas training possibilities. It’s a terrific place to work and learn, with a nice work atmosphere and the opportunity to cash in unused leave.
How to Apply?
Simply, click on the link below to apply: