Are you looking for new jobs in Lahore? Latest jobs in Karachi? Ibex is looking for customer success specialists to join their team. There are a total of 30 openings available for this position. So, you have a great chance to apply for this renowned company. They are offering a salary package of about PKR. 90,000 to 100,000 per month with various perks like health insurance, permanent position, pick and drop service, and annual leaves, etc. There are no gender preferences. It’s the best option for the candidate that have at least O-Levels, or intermediate qualifications. They are also welcoming the fresh candidates. The last date to apply for this is May 24, 2025.
In order to provide a good customer experience that is consistent with the client’s fundamental values, the function includes assisting consumers with items they have purchased through the e-commerce website. Through email and/or chat, the candidate is required to stay in regular and professional contact with clients, answering their questions in a kind, timely, and attentive manner.
So, if you are a resident in Lahore or Karachi, or have the option to relocate, then don’t miss the chance to apply for the position. Also, if you are looking for jobs after matriculation to intermediate, or don’t have any previous experience, then this job is the best option for you to apply. Apply right away to start down the path to a fulfilling career!
Job Details:
| No. of Positions | 30 |
| Job Type | Night Shift (9 working hours) |
| Job Location | Lahore, Karachi |
| Gender | No Preferences |
| Salary | PKR. 90,000 – 100,000 |
| Qualifications | At least O-Levels or intermediate |
| Skills | Communication Skills, MS Office, Typing speed 40 WPM |
| Minimum Experience | Fresh candidates are encouraged to apply |
| Last Date to Apply | May 24, 2025 |
Job Description:
Assisting customers with the products they have bought from the e-commerce website is the focus of this position. Meeting performance targets and upholding the company’s principles will be your responsibility to provide them with an excellent customer experience.
Quickly responding to consumer inquiries via chat or email is essential, as is constantly speaking with them in a polite, helpful, and courteous manner. Every client concern and the resolution you offered should be precisely documented. To assist the customer in finding what they need, you should provide other comparable products if a product is unavailable. This demonstrates thoughtfulness and exceptional customer service.
Other Requirements:
In addition to the bare minimum, the company seeks applicants with specific critical abilities and attributes. These include the capacity for critical thought and wise decision-making, particularly in the face of difficulties. Meeting deadlines and finishing things quickly also need effective time management. People who can maintain focus, pay attention to details, and produce high-quality work are valued by the team.
Setting priorities and maintaining organization make it easier to handle daily obligations. Problem-solving abilities are essential since they enable you to confidently deal with unexpected problems. Last but not least, providing exceptional customer service requires keeping a professional approach and remaining composed under stress.
- Time management: Make effective use of your time to finish things on time and meet deadlines.
- Specialist Focus: Pay close attention to details and maintain task focus.
- Organizing: Maintain a well-organized and controlled work environment.
- Establishing Priorities: Determine which chores should be completed first.
- Problem-Solving: Find answers to difficulties and manage problems calmly.
- Professional Calm: Remain composed and professional, particularly when things get stressful.
Perks and Benefits:
Ibex also offers its employees several benefits. They make it sure that their employees are in a good mental state so that the working can be done smoothly. Below are some of the benefits they offers you as their team member:
- Medical Insurance
- Pick and Drop Service
- Annual Leaves
- Encashment of Leaves
- Bonus for Referrals
- Status of Permanent Employment
- The Provident Fund
- Opportunities for Internal Jobs
About Ibex?
The Nasdaq is where “Ibex” is a publicly traded corporation. We are a people-helping business that was motivated to transform a typically boring technology environment on a worldwide scale. Ibex, which has its headquarters in Washington, D.C., employs more than 25,000 people and operates a network of 30 delivery locations in 8 countries.
The company offers a variety of solutions through its CLX platform, including managing 138 million customer interactions annually for its clients in onshore, offshore, and nearshore locations; bringing in new clients that generate $2.3 billion in lifetime revenues for its clients; and implementing its Clear View platform, which assists brands in managing and optimizing their customer experience. Ibex emerged with its customer-driven and customer-inspired strategy.
When it comes to providing Fortune 500 firms with the full customer experience journey, Pakistan has risen to the top of the market. We are one of Ibex’s fastest-growing geographic areas, with over 6500 workers working from 8 facilities spread across three main cities: Islamabad, Lahore, and Karachi. We provide ambitious people with both contract and permanent employment options, along with internal growth chances. We employ some of the most recent graduates and have one of the greatest gender ratios in the industry. Our motto is “we don’t create jobs, we make careers!“
Our Offices:
- Lahore: Plot No. 13-A, Aitchison Street, 1 KM Thokar Niaz Baig, Raiwind Road, Lahore 54000, Pakistan. Phone: 042 111 347 347
- Karachi: ibex Tower, Plot # 5, Block B SMCHS, Adjacent FTC Building, Shahra-e-Faisal, Karachi 75500, Pakistan. Phone: 021 111 874 874
How to Apply?
To apply for the latest jobs in Lahore and Karachi, click on the button below. After submitting your application, take a seat and rest! The hiring team will respond to you within three business days. For preliminary screening, a member of the recruitment team will give you a call at the number you have supplied. I wish you luck!