Do you love technology and enjoy assisting others? Forms On Fire, Inc., a top provider of cloud-based and mobile data collection solutions, is looking for a Technical Support Specialist to join our energetic team. If you’re seeking a rewarding career with opportunities to develop your skills while contributing to a rapidly expanding company, we’d love to connect with you!
About Forms On Fire: Innovative Solutions for Data Collection
Forms On Fire offers an easy-to-use platform that helps businesses move away from traditional paper forms and improve how they collect data. Our secure, cloud-based application—accessible on both desktop and mobile devices—allows users to gather information quickly and accurately. With a strong reputation in the industry and a product we believe in, we’re eager to expand our team with dedicated and driven professionals.
We’re committed to creating a positive and inclusive work environment where our employees thrive through continuous growth and development. As a Technical Support Specialist, you’ll play a key role in assisting our clients, providing outstanding support, and helping them get the most value from our cutting-edge platform.
| Job Title | Technical Support Specialist |
|---|---|
| Company | Forms On Fire, Inc. |
| Location | Indianapolis, IN, USA (Remote) |
| Employment Type | Full-Time |
| Benefits Offered | Life, Medical, Retirement, Vision |
| Compensation | $54,000 to $70,000 per year |
Responsibilities of a Technical Support Specialist
In this role, you will handle client technical support cases through phone, chat, and email. Your duties will include:
- Responding to client inquiries and resolving technical issues using the company’s online Support Desk software.
- Maintaining accurate records of support cases and timekeeping via the online system.
- Updating the company support website with helpful tech tips and instructional documents.
- Evaluating clients’ intended use of our software and recommending best practices for integration with their existing systems.
- Collaborating with other team members to evaluate and recommend improvements to the platform.
- Assisting in the creation of training materials for both clients and internal teams.
Qualifications for Success
To succeed in this role, you will need:
- Genuine interest in Forms On Fire, with a readiness to show your commitment by signing up for a free trial (no credit card required).
- Minimum of 3 years of professional experience in technical support, customer service, web design, electronic forms, or a similar field.
- Ability to type at least 65 words per minute with 95% accuracy.
- Strong command of English, both spoken and written, with the ability to handle multiple tasks at once.
- Solid knowledge of Microsoft Office, plus an interest in web development or software design.
- Experience with database management, SQL, or SharePoint is a bonus, along with familiarity using Apple MacBook and macOS.
- Strong analytical skills, a problem-solving mindset, and a passion for working with technology.
- A quiet workspace at home with a dependable, high-speed internet connection.
Why Work at Forms On Fire?
We provide great benefits, including life, medical, vision, and retirement plans. Our employees are an integral part of our success, and we believe in rewarding hard work and dedication.
You’ll have the opportunity to work from home, enjoy a supportive team environment, and receive in-depth training to develop your technical skills. Plus, with a flexible work schedule (Eastern Standard Time, 8:00 AM – 5:00 PM, Monday to Friday), you’ll enjoy the work-life balance you deserve.
Ready to Apply?
If you’re excited about this opportunity and meet the qualifications, we encourage you to apply now and start your journey with Forms On Fire. Take the first step today by exploring our platform and starting a free trial.